Emergency Service
Youngs Veterinary Partnership is proud that we offer a 24/7 emergency
service for our clients and anyoune else who wants the reassurance of a
hospital standard practice in an emergency. Please appreciate that this
is normally staffed out of hours by our regular staff who will have
already worked full days. We will never begrudge seeing you in a genuine
emergency but please do not use the out of hours service for routine
appointments or enquiries.
USING OUR EMERGENCY SERVICE
We hope that you never have need to contact us outside
of opening hours but do understand how worrying it is if your pet
becomes suddenly ill or injured. Our vets share the “on call” between
them and there is always a Veterinary Surgeon and Veterinary Nurse
available 24/7 in the case of a genuine emergency. As a hospital we also
have a member of staff on the premises 24 hours a day 365 days a year
and we have facilities for the vet also to stay onsite if necessary.
Here are a few tips to help you through the process of contacting us and to give you an idea of what will happen if you do:
Your call will normally be answered personally by one
of our staff. They will take your details and details of the emergency
and contact the duty veterinary surgeon on your behalf. He/she will then
call you back and either give advice or arrange to see you. Please
ensure that you keep the line clear for thecall. Very occasionally you
will recieve an answerphone message giving you the mobile number of the
duty veterinary surgeon. This is normally only if the duty nurse is busy
and unable to answer the call. Please only use this number only when
the answerphone is asking you to as at other times the mobile may not be
answered and the number will vary depending which veterinary surgeon is
on call.
If your call is the middle of the night please be aware
that you will have most likely have woken the duty nurse/vet up and
please give them a few seconds to adjust! Our vets and nurses work long
days and then cover the nights as well so will likely (hopefully) be
getting some well earned rest.
Please DO NOT just turn up at the practice as it will
be closed and our staff are instructed NEVER to open the door out of
hours to unexpected callers.
When you speak to the vet you will be asked questions
about the emergency. Please make sure that the person making the phone
call knows the details of the emergency.
If the vet thinks your pets condition is urgent but not immediately life
threatening you will be advised of the costs and given the opportunity
to decide whether you feel your pet can wait or if it should be seen.
If your pet has an immediate or life threatening emergency be prepared
to make some immediate decisions and listen carefully to advice that is
given.
Emergencies to call immediately about are
1. Poisonings – please keep the packaging and bring it with you to the
surgery. The vet can contact the poison information service while you
are on route to the surgery and save valuable time.
2. Road Traffic Accidents – most injured animals can be moved safely
and quickly on a blanket or towel for a dog or wrapped in a towel and
put in a box for a cat. Please contact the vet for advice if you are
unsure and bring to the surgery asap.
3. Bloat or Gastric Dilation – in large breed dogs. If your dogs
stomach is suddenly distended please ring your vet immediately.
4. Breathing Difficulties
5. Persistant vomiting and diarrhoea in an unwell patient.
5. Severe bleeding that cannot be controlled.
6. Collapse for any reason.
7. Fitting/loss of consciousness.
8. Shivering/shaking in the first few days/weeks after givung birth.
9. Prolapse of anything - e.g. an eye
10. Any other condition that appears to be making your pet suddenly seriously ill.
• Costs. Providing our clients with a 24 hour emergency service is part
of our dedicated promise to you and none of our vets/nurses begrudge
their time in helping an emergency case. You will always be seen by vets
working from the hospital and your pets will be cared for by our own
dedicated vet and nursing team 24 hours a day.
However, having a vet and qualified nurse available 24 hours a day is
very costly and there is an emergency surcharge that applies out of
hours. The rate is dependant on the time of day/night that you are
calling. As with all our standard terms and conditions we expect payment
at the time of treatment. For pets that are in our Healthy Pet Club and
regular clients** we offer a discount of our call out charges.
* To qualify for the discounted out of hours rate the
pet must either be in the Healthy Pet Club, or be up to date with its
recommended vaccinations - and these must have been carried out by us.
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